STORE POLICY
At California Black Label, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!​
OUR SHIPPING POLICY
How We Do It
Order Processing
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All orders are typically processed within 5 business days of receiving the order.
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We do not ship on weekends or holidays.
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You will receive an email confirmation once your order has been shipped.
Shipping Methods
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We offer a variety of shipping methods, including:
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Shipping Method 1: USPS First Class, UPS Ground - Estimated delivery time 3-5 business days
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Shipping Method 2: USPS Priority Mail, UPS 2nd Day Air - Estimated delivery time 1-3 business days
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Shipping Method 3: Overnight Shipping - Estimated delivery time - Next Day
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Shipping Costs
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Shipping costs are calculated based on the weight and dimensions of your order and the shipping method you select.
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You will see the estimated shipping cost during the checkout process.
International Shipping
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Unfortunately we do not ship internationally
Order Tracking
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You will receive a tracking number via email once your order has shipped.
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You can use the tracking number provided to track the status of your delivery on the carrier's website.
Shipping Delays
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We are not responsible for any shipping delays caused by the carrier.
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Please contact the carrier directly if you have any questions about your shipment.
Returns
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Please refer to our Return policy below for information on returns and exchanges.
Contact Us
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If you have any questions about our shipping policy, please contact us at admin@cablacklabel.com or 408-357-3515.
RETURNS
The Small Print
We want you to be completely satisfied with your purchase from our store. If you are not happy with your clothing purchase, you may return it within 30 days of the purchase date for a full refund, minus any shipping charges.
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To be eligible for a return, the clothing item must be unworn, unwashed, and in the same condition as when you received it. Tags must still be attached and any original packaging should also be included. Please note that we cannot accept returns for custom orders, as they are made specifically for you.
To initiate a return, please contact our customer service team within 30 days of your purchase. We will provide you with a return authorization number and instructions on how to proceed with the return.
Once we receive the returned clothing item and verify its condition, we will issue a refund to the original form of payment within 7 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
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If you receive a defective or damaged item, please contact our customer service team immediately. We will provide you with a return authorization number and instructions on how to return the item for a full refund or exchange. Once we have recieved required information requested after your intial notice.
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Please note that return shipping costs are the responsibility of the customer, unless the item is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items that are lost or damaged during transit.
Thank you for choosing our store for your clothing needs. We appreciate your business and look forward to serving you again in the future.
WARRANTY AT CALIFORNIA BLACK LABEL
Our Policy
This warranty covers defects in materials and workmanship in our apparel for a period of 30 days from the date of purchase.
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What this warranty covers:
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Defects in materials, such as tears, rips, or fading beyond normal wear and tear.
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Defects in workmanship, such as loose seams, broken zippers, or faulty buttons.
What this warranty does not cover:
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Normal wear and tear, such as pilling, stretching, or minor fading.
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Damage caused by misuse, abuse, or neglect, such as:
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Improper washing or drying (not following care instructions)
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Exposure to harsh chemicals or extreme temperatures
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Accidental damage, such as stains, tears, or punctures
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Alterations or repairs not performed by us
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Damage caused by acts of God, such as fire, flood, or natural disasters.
To make a warranty claim:
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Contact us: Please contact us within 30 days of discovering the defect at admin@cablacklabel.com.
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Provide information: Please provide your order number, a description of the defect, and photos or videos of the damaged item.
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Return the item: If we determine that the item is covered by this warranty, we will provide you with a return shipping label. Please return the item to us in its original packaging, along with a copy of your original order confirmation.
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Replacement or repair: We will repair or replace the defective item at our discretion.
Disclaimer:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty is in lieu of all other warranties, expressed or implied, including the warranties of merchantability and fitness for a particular purpose.
Trust Us with Your Information